Customer Relationship Management (CRM)

 

Empower your organization - Get the 'Right' Advantage

Improved Customer Experience through Seamless Interfaces

Faster Time-to-Market for New Products through Improved Analytics

Lowe Total Cost of Ownership

Enhanced Productivity

 

Today, along with changing market dynamics organizations also have to face challenges arising from increasingly unpredictable consumer behavior. Focusing on CRM becomes essential in order to ensure that organizations are able to win new customers and nurture and retain existing ones, while limiting their marketing and servicing costs. Organizations must not only invest in seamless customer-interfaces and CRM systems but also in ensuring that their customers walk away delighted. Planning, executing and deriving returns from a customer-centric strategy is ultimately a business imperative. Organizations that leverage technology optimally for their front-office andr customer relationship management processes will see dramatic increase in revenue, productivity and customer satisfaction.

 

Why Thakral One

 

An access to a large pool of trained and experienced resources and long-standing relationships with leading product vendors enables Thakral one to offer optimum CRM solutions and services to its customers .

 

We understand that organizations are look towards reducing their IT infrastructural investments and increasing focus on their core businesses. Thakral One addresses the demand for cloud-based CRM applications by offering CRM application from Salesforce.com.

 

Offerings You Can Leverage

 

Thakral one offers the entire Salesforce.com CRM stack which includes:

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  • Sales Cloud - Sales force automation and contact management
  • Service Cloud - Customer service and support solutions
  • Chatter - Social collaboration platform
  • Radian6 – Social Web listening and conversation platform
  • Force.com - Custom application development platform
  • Database.com – Secure database management on the cloud

 

Our end-to-end service offerings span multiple industries such as Banking and Financial Markets, Manufacturing, Utilities, Healthcare and Retail across the globe. Services offered include:

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  • Package evaluation and consultation
  • Implementation and roll-out
  • Support, maintenance and upgrades
  • Custom solution development on Force.com platform
  • Migration of legacy applications to Salesforce.com®
  • Data migration and integration

 

Partner

 

Thakral One and Salesforce.com

 

Thakral One partners with the leading sales, marketing, and customer relationship management solution provider, Salesforce.com, to offer CRM solutions. Salesforce.com is based on cloud computing technology and requires minimal investment on expensive software, hardware and annual maintenance fees.

 

 

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